Vouchers are only available to customers who have already paid.
Each voucher has its own validity and therefore a period until which it can be used. Accommodation and capacity must be provided until the end of the voucher validity period.
Voucher forms:
- Mobile voucher: a numeric code on the mobile phone display – as an SMS, in the mobile app or otherwise noted
- Only the described voucher code (e.g. on paper)
- Printed voucher
- QR code (printed on the voucher or in the partner mobile app)
You always redeem vouchers in these ways in your interface at zlavomat.sk/partner or in the partner app.
It is always up to the customer in what form they bring the voucher.
Never redeem vouchers before the customer arrives, for example during a telephone booking. Only redeem the voucher once the customer is on site and using the service.
If you wish to have the establishment entered when redeeming the voucher, this information will also be entered in the accounting documents. You will thus be able to evaluate the success of the redemption at your individual establishments. This information can be found in the reports in your interface, in the Billing section.
In case we make the operation entry functional, when you enter the code or scan the voucher, you will be offered the operation that you have listed directly to the action . If you have already selected the traffic, it will be offered to you as pre-selected.
Redeeming a voucher in the Partner Interface
In the "Vouchers" tab, you can redeem the voucher immediately (if the customer has used the voucher), or create a reservation (if the customer books an appointment with you in advance) and the voucher will be redeemed automatically on the day of booking.
Now you can also redeem the voucher via QR code on your laptop, on your mobile phone (you can find how to do it here, in the Settings for phones section), on your tablet, simply wherever there is a camera. If it is not active, the system will alert you when you click on the link.
Redeeming the voucher in the partner mobile app
Verification of the voucher is done by scanning the QR code from the voucher or by overwriting the numeric code. If the verification is successful, you can either redeem the voucher in the app immediately or make a reservation.
Try out how it works with our fake code 1234567777111 or fake QR code. You'll see the usual messages, but you won't be able to redeem the code.
