jedine pozitivum tohto hotela bol vonkajsi bazen, kedze pocas nasho pobytu bolo super pocasie, slnecno 32 stupnov
najhorsi hotel v akom sme kedy boli…na fotkach vyzeral hotel pomerne fajn, ale v skutocnosti cele zle
izba – dostali sme izbu na prizemi otocenu primo do cesty, od hlavnej cesty nas delil len cca 80cm chodik, kedze na izbe nebola klimatizacia a vonku horuco, museli sme mat otvorene okno, z vonku od cesty siel prach z aut, v noci sme nemohli kvoli hluku od aut spat, v kupelni okolo umyvadla plesen, zaves vo vani tak isto s plesnou, hnusny, spinavy, v kupelni obcas nejaky mravec prebehol. na druhy den sme sa sli stazovat na izbu na recepciu – neprijemna recepcna, ktora pozera ze co vobec chceme, ze taku izbu sme si zaplatili a ze nam neda izbu v druhom kridle alebo otocenu na druhu stranu mimo cesty (pritom na stranke zlavomatu bolo uverejnene ze izba v krídle Erzsébet alebo Zsuzsana – nikde nebolo nic viac definovane), lenze recepcna tvrdila ze mame zaplatenu izbu v kridle erzsebet otocenu na cestu a vobec ju nezaujimalo ze sme kvoli hluku nemohli spat, po niekolko minutach staznosti mi dala kluc od inej izby o poschodie vyssie, izba bola mensia, kupelna rovnaka s puchom a plesnou, a zas hluk z ulice (kedze bola len o 2–3 metre vyssie), tak som ju opat poprosila nech nam zameni izbu v tom druhom kridle, ze je to rovnake aj s hlukom a kupelnou, no odmietla, ze druhe kridlo nemame zaplatene…celkovo izba katastrofa, aj vybanie – uplne stare, nepohodlne postele, spinavy koberec, porovnanie s intrakom v mlynskej doline v BA
strava – prvy den, cierny ohoreny slivkovy kolac, cierne ohorene kuracie nozky, a zbytok mis poloprazdnych, ostatne dni strava tiez nebolo priliz chutna, na ranajky kazdy den to iste – 1 druh sunky, 2 druhy suchej salamy, strudle po chvili uz neboli a uz ani nedokladali lebo vraj nemali..
wifi – na izbe sme ani nemali, v spolocnych priestor sa niekde dalo chytit, ale strasne pomale
upratovanie izieb – za 4 dni nam ani raz neupratali izbu, jedine co upratovacky spravili bolo, ze doplnili toaletny papier a na vyziadanie vymenili uteraky (umyvanie podlahy, kupelne, vysavanie – take nehrozilo)
wellness – vonkajsi bazen bol ok, vnutorna virivka v kridle Erzsébet mala hnusnu kalnu vodu, neviem ci to necistia alebo co
dalsie minus – vsetko po madarsky, ziadne preklady do anj (napr napojoveho listka, vecerneho programu na nastenke, popisu jedal v restauracii..)
Za tie peniaze otras, nemali sme pocit 3* hotela
Vyjadrenie partnera
Erzsébet Park Hotel*** Superior
Pred 2 rokmi
Dear Guest!
Thank you very much for the feedback you posted after your stay at Erzsébet Park Hotel***Superior, Parádfürdő. I was disappointed to read that you did not have a pleasant experience and we appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience.
I am sorry about the noise from the street that disturbed you during your stay. The hotel was almost fully booked when you made your reservation and you could only book a street-view room. I am sorry that we could not offer you another room, but everything was fully booked at the end of August.
We always want guest expectations to be met during their stay and we continually work on improving our product and services, and I was really sad to read that your guest room was not what you have expected. Our standard cleaning procedures are closely monitored and we follow all regulations safely, but we nevertheless looked into this matter personally with the Housekeeping team in order to forego such cases in the future.
Please, also be informed that the room you stayed in was fresh painted last autumn and also the mattress on the bed was changed last year.
I was very sad to read that you did not like the food in the restaurant. The honey roasted chicken legs might seem overcooked, because of the roasted honey and the plum pie might have also looked overcooked.
The hotel’s otherwise unique location in the middle of the Mátra means sometimes problems with the wifi signal. In some areas of the hotel it is strong, in some areas it is weak but I kindly inform you that we have been working on this issue for a long time now, and we hope to improve it soon.
I am also very sorry about the lack of the information in foreign languages. During your stay the foreign language information was missing from the big board next to the front desk, we only placed it on some smaller boards at the hotel and the English language buffet signs were also not placed in the restaurant. We are paying more attention to place all English language information together with the Hungarian language ones.
I still do hope that we may have the chance to welcome you back in the future in Parádfürdő and thank you for your feedback again.
Sincerely Yours,
Katalin Hegedűs
3. 9. 2019
