What is D-EDGE ?
Channel manager D-EDGE offers you more options to connect with your current reservation systems, as well as with other online reservation channels. With D-EDGE you manage availability and reservations from your website and also from other places where you sell your services (eg Zlávomat, Airbnb, Booking.com and others) without the need for multiple data entry. This way you will save a lot of time.
About D-EDGE :
D-EDGE is a SaaS company that offers top e‑commerce cloud solutions for more than 17,000 hotels in more than 150 countries around the world. D-EDGE combines technical excellence with digital marketing expertise to provide a comprehensive hospitality technology infrastructure under one roof. The integrated range of solutions covers all phases of hotel distribution, including central reservation system, guest management, data intelligence, connectivity hub, digital media and website creation. D-EDGE is the leader in accommodation services in Europe and the third largest provider of distribution technology for hotels in the world.
For more information visit:
Contact:
- Email: d-edge
Advantages of using D-EDGE Channel manager
- Simple management of reservations : You manage reservations from various sources intuitively and in one place.
- Prevention of overbooking : The system prevents overbooking, saving you time and stress.
- Secure data management : You manage payment, deposit and credit card data in accordance with the highest security standards.
- Integration with reception systems : D-EDGE enables easy integration with various reception systems.
- Simplicity and clarity : The system is easy to operate and has a connection with the Booking Engine (online reservation system).
- Wide connection options : Currently, more than 180 different OTA channels, as well as PMS, GDS, RMS and CRM can be connected to the D-EDGE Channel Manager.
More about connections : Here
Comprehensive capacity management : From one program, you can manage capacity not only on Zľavomat, but also on other sales portals.
Who should I contact to start cooperation and how does it work?
If you are already using the sales options through Zľavomat and Channel manager D-EDGE , but you do not have both products connected, contact your sales representative of Zľavomat or the contact person for D-EDGE .
If you don't have D-EDGE products yet, but you are interested in the offer, write to: partnership@ d-edge .com .
Connection procedure:
1. Contact a Zlávomat dealer : Start by contacting your Zlávomat sales representative.
2. Entering a connection request in D-EDGE : In D-EDGE you can find Zľavomat under D-EDGE PARTNER ID 13108 and enter a connection request via "Add the channel" .
3. Preparing the structure of the rooms : It is necessary to prepare the structure of your rooms. We recommend that you share with us the complete structure of the rooms, if allowed by the business agreement between us, as well as the total number of rooms.
4. Pairing code generation : You will receive this code from our sales representative and use it to connect with each other.
5. Testing : After successfully connecting, it is time to test to make sure everything is working properly.
An example of the submitted structure of your rooms:
List of rooms
These are the types of rooms, the number of beds for each of them, the number of extra beds and the number of rooms of a given type. It is important that the data in the table corresponds to the room categorization in D-EDGE , that is, the room types should be set in all systems the same due to the synchronous connection, which is always 1:1.
Usability of the D-EDGE connection is standard, as you are used to. Only package prices are specific – you set them with your sales representative on the Zľavomat pages, and they are adjusted directly in your profile on Zľavomat. For this reason, the changes you make in the Channel manager are not taken into account. For other sales channels, you will manage the prices via the Channel manager. In order to take full advantage of the features and capabilities D-EDGE , you must have an active Channel Manager product.
Frequently asked questions:
1. The customer requests cancellation of the reservation
Cancellation can only be made by the Zlávomat. Please direct the customer to our customer support (podpora@zlavomat.sk, phone number: +421 232 117 321 ) or send information about voucher cancellation directly to the e‑mail podpora@zlavomat.sk. We will take care of everything. Please do not delete the reservation from the system under any circumstances. As soon as we cancel the voucher, you will receive a confirmation email.
2. The customer wants to change the date of stay
If the customer contacts you and wants to change the date, you can immediately agree on a new date with him. After making the change, please inform us by e‑mail podpora@zlavomat.sk so that we can adjust the new date in our system. Unfortunately, the change is not automatically transferred to us.
3. The customer wants to change the room type
When the customer wants to change the room type, you can make the change on your side. There is no need to inform us of the change.
4. What to do when I receive an email about a new reservation/change/cancellation?
The e‑mail is only information for you and is sent as a confirmation of the change Zľavomat made in your system. If you want to be 100% sure, we recommend checking its execution directly in your reservation system.
5. What should I do if I receive an order by e‑mail, but I do not see it in D-EDGE ?
Please organize your orders in D-EDGE according to the date of creation and send us a screenshot to the email support@zlavomat.sk. We will check everything and get back to you.