What is Better Hotel ?
Better Hotel is a reliable reception, reservation and operations software with advanced automations that save you time and make your hotel management easier. A huge benefit of the system is a complete all-in-one solution, thanks to which you no longer have to combine several different systems.
Why choose Better Hotel with connection to Zlavovat?
- integration will take your business to a new level
- You can easily handle all your reservations from one place
- the system automatically monitors the capacity of your accommodation for sale
- you have an overview of everything at any time and from anywhere
Main advantages of the Better Hotel system:
- Smart automations that save time
- Effective sales tools to improve performance
- Integrated revenue manager for dynamic pricing
- Regular updates and professional client support
Do you use the Better Hotel system in your hotel and are you interested in the possibility of connecting to Zlavomat? Contact your sales representative directly, or write to us at rezervacnysystem@zlavomat.sk, or contact us at tel. number: +421 948 901 292
If you like the Better Hotel system and want to get more information, you can find it on the website https:// mevris .cz/cs/
Frequently asked questions:
1. Customer requests cancellation of reservation
Cancellation can only be made by Zlavomat. Please direct the customer to our customer support (podpora@zlavomat.sk, tel. no.: +421 232 117 321 ) or send information about the voucher cancellation directly to the e‑mail podpora@zlavomat.sk. We will take care of everything. Please do not delete the reservation from the system under any circumstances. As soon as we cancel the voucher, you will receive an e‑mail with confirmation.
2. The customer wants to change the date of stay
If a customer contacts you and wants to change the date, immediately agree on a new date with them. Once the change is complete, you will receive an email stating the change to the original order and the new reservation for that date. Everything is automatically updated in Better Hotel .
3. Customer wants to change room type
When a customer wants to change the room type, you make the change yourself at Better Hotel .
4. What should I do when I receive an email about a new booking/change/cancellation?
The email is for your information only and is sent as confirmation of the change that Zlavovamat has made to your system. If you want to be 100% sure, we recommend checking its implementation directly at Better Hotel .
5. What should I do if I receive an order by email but don't see it in Better Hotel ?
Please sort your orders in Better Hotel by creation date and send us a screenshot to support@zlavomat.sk. We will check everything and get back to you.
6. What does it mean when I receive empty orders at Better Hotel ?
These are orders that customers have only put in their cart and have not yet paid for – we keep them in the cart for about an hour. These reservations are marked as "temporarily unconfirmed reservation from Zľavomat". You do not need to do anything with them, as soon as the customer pays for the voucher, the reservation will be entered into your system. If the customer does not pay for the order, the reservation will disappear from your system.
If you have had such an order in the system for more than an hour, please write to us at podpora@zlavomat.sk and we will check the reservation.
It is technically impossible for a customer to make an online reservation for a stay at Zlavomat if they have not paid in full. The voucher number will be generated for the client only after the full amount has been paid.