What is Previo ?
Previo is a Czech reception and reservation system suitable for hotels, boarding houses, hostels, apartments, camps and similar establishments. It offers everything you need for efficient management of your accommodation facility. Thanks to the cloud solution, it is available from anywhere 24/7.
Who should I contact to start cooperation and how does it work?
If you already use the option of selling through Zľavomat and the Previo reservation system, but you do not have both products connected, contact your Zľavomat sales representative.
Frequently asked questions
1. The customer requests cancellation of the reservation
Direct it to our customer department of Zlávomat, tel.: +421 232 117 321 . As soon as Zľavomat makes the cancellation, you will receive a confirmation e‑mail. Cancellation is made only in Zľavomat. The reception of the accommodation facility cannot make a cancellation. Please do not delete reservations under any circumstances, rather contact us at the e‑mail address podpora@zlavomat.sk
2. The customer wants to change the date of stay
If the customer contacts you and wants to change the date, make an agreement with him directly and adjust the reservation yourself in Previo to the new date. As soon as the change is completed, you will receive an e‑mail in which the change to the original order will be indicated, as well as the new reservation for the given date. Everything is automatically updated in Previo. The change can be made within the agreed period for cancellation/change, in a shorter period only after consultation with you.
3. The customer wants to change the room type
If the customer wants to change the room type, you make the change yourself in Previo.
4. The customer wants to take a child or a dog with them – requests an extra bed
If you have a free room, you can make the change yourself in Previo.
If you do not have a free room with an extra bed, it is necessary to contact the customer directly (you can find his contact in the Partner interface, in the Reservations tab) and best agree on a change of date. If the customer would like to cancel, write to us at podpora@zlavomat.sk
5. Changing the limit on the number of rooms/closed days in the menu settings
Please regularly check the current free capacities entered in Previo. If you want to make a change in the number of rooms or limit the days in the setting of the action on Zľavomat, contact us at the e‑mail address podpora@zlavomat.sk and write your requests for the change.
If it happens that we place the reservation on a room that you currently have free in Previo, but there is no free room for the customer, you are obliged to provide him with alternative accommodation with the provision of services in the vicinity of the same or better quality and cover the costs associated with it.
6. What should I do when I receive an email about a new reservation/change/cancellation?
The e‑mail is only information for you and is sent as a confirmation of the change that Zľavomat has made in your Previa. If you want to be 100% sure, we recommend checking the change in Preview.
7. What should I do when I receive an order by e‑mail, but I do not see it in Previo?
Please sort your orders in Previa by date of creation and send us a screenshot to e‑mail podpora@zlavomat.sk. We will check everything and get back to you.
8. What does it mean when I receive empty orders in Previa?
These are orders that customers have only placed in the cart, but have not yet completed – we keep them in the cart like this for about an hour. These reservations are marked as "temporarily unconfirmed reservation from Zľavomat". Do not do anything with them, as soon as the customer pays the amount for the voucher, they will also be correctly registered in Previa.
If you have such an order on the sheet for more than an hour, please write to us at podpora@zlavomat.sk, we will check it. Technically, it is not possible for a customer to make an online reservation of a stay from Zľavomat if the order has not been paid in full. The voucher number will be generated for the client only after payment of the entire amount for the stay.
9. I have created a price plan for Zľavomat in Previu, but the capacities are sent incorrectly
Previo offers the possibility of creating a price plan that you will use for sending capacities to Zľavomat. From our side, it is not possible to set from which price plan we will draw capacity. We always prescribe one plan, which you select directly in the Previa settings. If you need advice on setting up a price plan, please contact Previa support for advice on this matter.