What is RateDock ?
RateDock connects online retailers with a number of hotels that use different channel managers through one simple connection. In simplicity, it is a data HUB that provides connection to dozens of selected channel managers without the need to connect to each one separately. For example, it has Siteminder, RateGain, Yieldplanet, Mews, CloudBeds, RateTiger and others in its portfolio. Thanks to this, Zlávomat significantly increases the number of options for its partners. More at www. ratedock .com .
Who should I contact to start cooperation and how does it work?
If you already use the option of selling through Zľavomat and the Channel manager, to which Zľavomat can connect thanks to RateDock (e.g. Siteminder, RateGain, Yieldplanet, Mews, CloudBeds, RateTiger and others), but you do not have both products connected, contact your Zľavomat sales representative or the contact person of your channel manager.
How does the connection work?
- The discount machine will register the partner in the RateDock system
- RateDock (Bakuun) then takes over the onboarding of the connection partner
- Room mapping between channel manager and RateDock is in progress
- Control
- Then RateDock sends a partnership request to the partner
- After approval, the actual connection between the Discounter and the partner takes place
Important mapping information:
The partner will ideally provide RateDock with all types of rooms that it plans to sell on Zľavomat. For each room, it is necessary to indicate the maximum number of persons and whether it has the possibility of an extra bed. In the table, which is filled in by the sales representative with the partner, it is necessary to fill in the number of beds and extra beds, which is then added to the column determining the maximum possible occupancy of the room. For a double room with the option of one extra bed, it is e.g. "max. occupancy = 3 and extra beds = 1." Only one Rateplan ID needs to be set for each room type.
Frequently asked questions:
1. The customer requests cancellation of the reservation
Cancellation can only be made by the Zlávomat. Please direct the customer to our customer support (podpora@zlavomat.sk, tel. +421 232 117 32) or send information about voucher cancellation directly to the email podpora@zlavomat.sk. We will take care of everything. Please do not delete the reservation from the system under any circumstances. After canceling the voucher, you will receive a confirmation email.
2. The customer wants to change the date of stay
If the customer contacts you with a request to change the date, you can directly agree on a new date with him. After the change, please inform us by e‑mail podpora@zlavomat.sk so that we can adjust the new date in our system. Unfortunately, the change is not automatically transferred to us.
3. The customer wants to change the room type
When a customer wants to change the room type, you make the change yourself in your system.
4. What should I do when I receive an email about a new reservation/change/cancellation?
The e‑mail is only information for you and serves as a confirmation of the change that Zľavomat made in your system. If you want to be 100% sure, we recommend checking the change directly in your system.
5. What should I do if I receive a notification about a new reservation by e‑mail, but I do not see it in my system?
Please sort your reservations by date of creation and send us a screenshot to the e‑mail podpora@zlavomat.sk. We will check everything and get back to you.
6. What to do when I want to add a new type of room for sale?
First, add the given room type in your channel manager for Zľavomat and then inform us about it so that we can add the room for sale from our side.