Floating reservation – Termino

You may have noticed that sometimes customers could not book a longer stay in one go, even though room capacities were available. Previously, we used to 'nail' reservations to specific rows in our TERMINO sheet. This led to the fact that free days could not be efficiently combined. Thus, a customer could find a longer continuous term with the competition, while not with us.

That is over! Now we work with the room type, not a specific room (a specific row in Termino). This means that our calendar automatically offers all available dates, and the customer can easily book longer stays and the offered capacity is used to the maximum.

By activating this new feature, you allow the system to accept a reservation for a room type, even if one specific room is not available for the entire stay.

What does this mean in practice? The system/calendar will no longer say 'NO' to the customer, but will accept the reservation and temporarily 'park' it in a new section – VIRTUAL SHEET, which we have created for these purposes.

How does it work? It's easy.

• In the menu in the Edit Rooms section, simply turn on Floating reservations with one click.

When you receive an 'unassigned' reservation, you will see it in your TERMINO in the new 'Virtual sheet for unassigned reservations'.

If you want to assign it to a specific room, you need to do the following:

1. Make space in the main sheet: Look at your main reservation sheet. By EDITING and lightly rearranging existing guests between rooms of the same type (e.g., moving a guest from room no. 29 to room no. 28), you create a continuous free space.

2. Move the reservation: Then move the new 'unassigned' reservation from the virtual sheet to the newly created free space in the main sheet in the same way.

Key benefits for you when enabling 'floating' reservations:

• ✅ Higher occupancy: Maximize the use of your rooms and capacities.

• ✅ Multi-day stays: Gain multi-day stays that you previously missed out on.

• ✅ Revenue growth: You don't lose money due to system limitations.

• ✅ Easy management: Just a few clicks.

• What happens to a reservation that is placed on the virtual sheet?

It is a standard confirmed reservation that is valid. At the same time, the partner can, for their overview, place it in the main sheet to a specific room. However, this is not necessary, because the guest will arrive anyway.

• What happens to the capacity for the given date when the reservation is on the virtual sheet and not on the main sheet?

The capacity for the given date is automatically reduced with the incoming reservation as standard. The same principle as when reservations go directly to the main sheet.

• Is a new incoming reservation to the virtual sheet marked in the new reservation notification?

Unfortunately, at this moment we do not have the possibility to obtain such information in connection with notifications, and therefore the notification looks standard as for reservations from the main sheet. However, it still applies that it is a completely standard reservation and we treat it as such.

• Where are reservations placed after enabling the floating functionality?

Everything works as with the original setting, only thanks to this functionality we can accept more reservations than before, because we take into account the free capacities of the room type and not free specific rooms. So if there is no longer a continuous space in the main sheet for the given room, but according to capacities there is still space for the given room type, we place the reservation in the virtual sheet and it is up to the partner what to do with it next.

• Is it a standard reservation or does the partner have to confirm it first?

It is a standard binding reservation that is valid and the partner does not have to confirm it.

• Will the system offer the floating reservation option even if the partner only has space in a higher category room? That is, the customer pays the same and either gets a room of the same category or higher?

No, it is always only for the same room type.

• How are rooms created in the virtual sheet? And what happens after rearranging reservations into the main sheet?

They are created automatically with the incoming reservation and as soon as the reservation is placed in the main sheet, they are automatically removed again.

• Can a partner with iCal enabled in Termino also enable Floating reservations?

No, if the partner has the ICAL function enabled, they cannot enable Floating reservations. Ical cannot work with floating.