What is HotRes ?
Hotres is a trusted partner in the hotel industry when it comes to providing one of the best hotel booking systems.
Managing hotel facilities has never been so easy! Save time, automate sales and get bookings from your website without commissions of intermediaries.
Who should I contact to start cooperation and how does it work?
If you already use the option of selling via Slevomat and Channel manager Hotres , but you do not have these products connected, contact your Slevomat sales representative or the contact person for Hotres .
To start cooperation, you can contact Hotres support at the email address admin@ hotres or kontakt@ hotres . Right in the HotRes interface is the option "To Connect to Slevomat."
In the next phase of integration, you will prepare the structure of your rooms, which you will sell through Slevomat.
These are the types of rooms, the number of beds for each of them, the number of extra beds and the number of rooms of a given type, for example as follows:
It is important that the data in the table correspond to the categorization of the rooms in Hotres , that is, the room types should be set in all systems the same, due to the synchronized connection, which is always 1:1.
You provide the list of rooms to your Slevomat sales representative, who will help you with the setup.
Frequently asked questions:
1. The customer requests cancellation of the reservation
Cancellation can only be done by Slevomat. Please direct the customer to our customer support (podpora@zlavomat.sk, phone no.: +421 232 117 321 ) or send information about voucher cancellation directly to the email podpora@zlavomat.sk . We will take care of everything. Please do not delete the reservation from the system under any circumstances. After canceling the voucher, you will receive a confirmation email.
2. The customer wants to change the date of stay
If the customer contacts you with a request to change the date, you can directly agree on a new date with him. After the change, please inform us by e‑mail podpora@zlavomat.sk so that we can adjust the new date in our system as well. Unfortunately, the change is not automatically transferred to us.
3. The customer wants to change the room type
When the customer wants to change the room type, you make the change yourself in the Hotres interface.
4. What should I do when I receive an email about a new reservation/change/cancellation?
The e‑mail is only information for you and serves as a confirmation of the change that Zľavomat made and sent to your system. If you want to be 100% sure, we recommend checking the change directly in the Hotres system.
5. What to do when I receive an order by e‑mail, but I don't see it in Hotres ?
Please sort the orders in Hotres by date of creation and send us a screenshot to the e‑mail podpora@zlavomat.sk. We will check everything and get back to you.