What is Plazaro ?
Plazaro online hotel system is intended for the complete management of the accommodation facility. It has been on the market for more than 9 years and in the last two years it has acquired more than 90 new clients and handled more than 100,000 reservations.
Thanks to new features, Plazaro is always one step ahead of the competition, which it owes above all to ideas and comments from its users. 98% of these requirements have already been implemented. So you can always look forward to new functions, a more attractive appearance and faster work with the system. All automatically and for free.
The Zlávomat module automatically links reservations created by users/hotel guests on Zlávomat directly with the Plazaro hotel system. Reservations from Zlávomat are immediately transferred to Plazara.
The connection of the accommodation facility to the Zľavomat must be agreed with your sales representative. If you already use Plazaro as a hotelier, you can turn on the Discount Machine module in the settings (Settings – Modules – Discount Machine). During configuration, you will be shown a unique API key, which you will tell the sales representative when negotiating your event.
A request to connect the system can be sent to the e‑mail rezervacnysystem@zlavomat.sk, or contact us on tel. number: +421 948 901 292
The connection is successfully completed the moment you have the Slevomat module enabled on the Plazar side and the API key is inserted in our system.
Frequently asked questions:
1. The customer requests cancellation of the reservation
Direct it to our customer department of Zlávomat, tel.: +421 232 117 321 . Alternatively, send a cancellation request with the voucher number to e‑mail podpora@zlavomat.sk and we will take care of the cancellation. Cancellation is not possible on the part of the accommodation facility. Please do not delete reservations under any circumstances; after making a cancellation in our system, you will receive a confirmation e‑mail and your reservation will automatically disappear from the system.
2. The customer wants to change the date of stay
If the customer contacts you and wants to change the date, make an agreement with him directly and adjust the reservation yourself in the Plazar to the new date. As soon as the change is completed, you will receive an e‑mail that will indicate the change to the original order and the new reservation for the given date, everything will be automatically updated in the Plaza and in our system.
3. The customer wants to change the room type
If the customer wants to change the type of room, you make the change yourself in the Plaza.
4. What should I do if I receive an order by e‑mail, but I do not see it in the Plaza?
Please sort your orders in Plazar by date of creation and send us a screenshot to the e‑mail podpora@zlavomat.sk. We will check everything and get back to you.
5. What does it mean when I receive empty orders at Plazaro?
These are orders that customers have so far only placed in the basket and have not yet paid for them – we keep them in the basket like this for about an hour. These reservations are marked as "temporarily unconfirmed reservation from Zlávomat". You don't have to do anything with them; as soon as the customer pays the voucher, the reservation is correctly entered into the system. If the customer does not pay for the order, the reservation will disappear from the system.
If you have such an order in the system for more than an hour, please write to us at podpora@zlavomat.sk and we will check the reservation.
It is technically impossible for a customer to make an online reservation for a stay at Zľavomat if he has not paid it in full. The voucher number will be generated for the client only after the full amount has been paid.