What is Trevlix?
Channel manager Trevlix offers you more options to connect not only to your current reservation systems, but also to other online reservation channels. From one place, using Trevlix, you manage availability and reservations from your website, but also in other places where you sell your services (eg Zľavomat, Airbnb, Booking.com and others), without the need to enter them multiple times. This will save you a lot of time.
Who should I contact to start cooperation and how does it work?
If you are already using the option of selling through both Zľavomat and Trevlix, but you do not have both products linked, contact your Zľavomat sales representative or the contact person for Trevlix.
You don't have Trevlix products yet, but are you interested in the offer? Write to info@trevlix.com.
How does the connection work?
- Partner and channel (Zľavomat) agree to cooperation and connection through Trevlix.
- One of them (with the others in copy) contacts Trevlix via email at support@trevlix.zohodesk.eu with information on which rates/rooms they would like to connect.
- Trevlix will map the rooms and send the link ID.
- The channel (Zlavomat) performs the mapping from its side using the linking ID.
- Subsequently, the partner and the channel inform Trevlix directly that the connection is complete.
- Trevlix activates the link.
- Everyone checks whether the room and availability data have been correctly transcribed. If yes, the connection is completed successfully.
Frequently asked questions:
- The customer requests the cancellation of the reservation
Cancellation can only be made by the Zlávomat. Please direct the customer to our customer support (podpora@zlavomat.sk, tel. +421 232 117 32) or send information about voucher cancellation directly to the e‑mail podpora@zlavomat.sk. We will take care of everything. Please do not delete the reservation from the system under any circumstances. After canceling the voucher, you will receive a confirmation email. - The customer wants to change the date of stay
If the customer contacts you and wants to change the date, you can immediately agree on a new date with him. After making the change, please inform us by e‑mail podpora@zlavomat.sk so that we can adjust the new date in our system. Unfortunately, the change is not automatically transferred to us. - The customer wants to change the room type
If the customer wants to change the room type, you make the change yourself in your system. - What should I do when I receive an email about a new booking/change/cancellation?
The e‑mail is only information for you and serves as a confirmation of the change Zľavomat made in your system. If you want to be 100% sure, we recommend checking the change directly in your system. - What to do when I want to add a new type of room for sale?
First, add a new room type in your channel manager for Zľavomat and then inform us so that we can add the room to the promotion as well.