What does the change concern?
We have adjusted the method of calculating the average rating of offers and providers to better reflect customer satisfaction.
What are the main changes from January 4, 2023?
1. Emphasis is placed on more recent assessments
If your business has received a large number of reviews in recent years, we will calculate the average rating only from reviews from the last 3 years. Have you received poorer reviews in the past and subsequently improved the quality of your services, which was reflected in a positive customer rating? In this case, old reviews are not included in the average rating. However, we do not hide them and they can be found.
2. Evaluation of services from multiple perspectives
For some time now, you may have come across reviews in the partner interface that have a decimal rating. For example, 3.5 stars instead of the previous 3 or 4 stars. This is because customers can rate offers from multiple perspectives . The rated areas are different for each category.
An example is a restaurant review where a customer rated the staff, food, environment and booking process. The staff, food and environment received 5 stars, while the customer gave the booking process 3 stars. The average is therefore 3.5 stars. And it is precisely this kind of offer rating that will now be included in the average offer/partner rating without rounding.
Display in the partner interface and on the web.
In your partner interface, below the summary of reviews at the beginning of the page, you will find a "Detailed rating" section, which shows the average rating of the business according to individual criteria. This section will not be displayed if your business has few reviews yet. The detailed rating can be displayed at the level of a specific review, if the review already contains it.
This detailed evaluation that you have seen in your interface since the beginning of the year will now also be displayed on the website under the name "Detailed evaluation".