What is Ellipse?
Channel manager Ellipse offers you several options for connecting to your current reservation systems as well as to other online reservation channels. From one place, you then use Ellipse to manage availability and reservations from your website, but also in other places where you sell your services (e.g. Zlávomat, Airbnb, Booking.com and others), without having to enter them repeatedly. This will save you a lot of time.
Who should I contact to start cooperation and how does it work?
If you already use the sales options via Zlávomat and Ellipse, but you do not have both products linked, contact your Zlávomat sales representative or Ellipse contact person.
You don't have Ellipse products yet, but are you interested in the offer? Write to office@horecagroup.sk or call +421 948 211 707 (contact person Petr Štefana).
How does the connection work?
- Partner and channel (Zľavomat) agree to cooperation and connection through Ellipse.
- Zľavomat contacts Ellipse by e‑mail at office@horecagroup.sk with information about the hotel to be connected.
- Ellipse will map the rooms and send the link ID.
- The channel (Zlavomat) performs the mapping from their side using the linking ID.
- It then informs the partner and the channel directly to Ellipse that the connection is complete.
- Ellipse activates the link.
- Everyone checks that the room and availability data has been correctly overwritten. If yes, the connection is successfully completed.
Frequently asked questions:
- The customer requests the cancellation of the reservation. Cancellation can only be done by Zľavomat. Please direct the customer to our customer support (podpora@zlavomat.sk, phone +421 232 117 32) or send information about voucher cancellation directly to the e‑mail podpora@zlavomat.sk. We will take care of everything.
Please do not delete the reservation from the system under any circumstances. As soon as we cancel the voucher, you will receive a confirmation email.
- The customer wants to change the date of stay If the customer contacts you and wants to change the date, you can immediately agree on a new date with him. After making the change, please inform us by e‑mail podpora@zlavomat.sk so that we can adjust the new date in our system. Unfortunately, the change is not automatically transferred to us.
- The customer wants to change the room type If the customer wants to change the room type, you make the change yourself in your system.
- What should I do when I receive an email about a new booking/changed date/cancellation? The e‑mail is only information for you and is sent as a confirmation of the change that Zľavomat made in your system. If you want to be 100% sure, we recommend checking the changes directly on your system.
- What to do when I want to add a new room type to the sale? First, add a new room in your channel manager for Zľavomat and then inform us about the addition of the room, so that we can add the given room type to the promotion as well.