We've put together an overview of the questions you're most interested in and the ones you ask most often.
1. How far in advance do customers see available dates?
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A month is automatically set, of course depending on your needs we can shorten the period up to 7 days or extend it for the full voucher period.
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2. How many hours before the service can the offer still be sold?
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Automatically 48 hours is set. If you want to change the time, it can be lowered to 2 hours or extended to 6 days. The customer has a filter on the site that allows them to choose the day and time to suit their needs.
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3. How is the voucher from online bookings applied?
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All bookings will apply themselves every 24 hours after the service and you don't have to deal with anything. If you want to find them in your interface, you can find them in the "Reservations" tab. The same applies to those bookings that you create as new bookings, tick "Voucher from Discount Machine" and enter the voucher code and verify.
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Yes, but there must not be any bookings. You can move the booking to another workplace.
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5. Can I cancel and delete a reservation?
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Please do not do this. If you delete a booking, you cannot return it. If a customer wants to cancel, please refer them to our customer support and we will handle it. If it is a cancellation on your part, please contact us at rezervacie.sluzby@zlavomat.sk.
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6. Can I change my dates after the voucher has expired?
| You can reschedule your reservation without any problem, upon agreement with the customer. You will only receive an email notification informing you that the reservation has been rescheduled. Billing and redemption will take place on the last day of the voucher validity. |
7. What if I need a break after each customer?
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In the workstation settings, you can set an intermission time from 5 minutes up to 6 hours.
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8. Can I use Termino, even if I'm not running an event?
| Yes, of course. By creating your own bookings, you can use Termino as your own booking system indefinitely. |
9. What does a notification about a new booking mean for me?
| The notification is for informational purposes only, but if you have any problems, please reply to the email of the booking in question. We may also send you an SMS for your control. |
| It doesn't, but you can view it on your tablet and phone without any problems. |
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This situation can arise, however, these are exceptions. When you make the booking, you have contact details for the customer, you just need to arrange a change of date with them. You click on edit and move the booking to the new date directly in Termino.eu. |
12. Where do I change the opening hours?
| Opening hours are set in the Discount Vending interface in the operation settings. Unfortunately, it is not possible to change the opening hours while the event is running on Zlavomat.sk. |
13. What do the white and grey fields on the sail in Termine mean?
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This is a display of the opening hours. The white fields are where you can see your Discount Machine bookings and the grey fields are hidden for Discount Machine customers. However, you can put your own bookings in all fields – even the grey ones.
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14. Can I make a reservation on blocked days/times?
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Yes, you can make your own. The customer will never see the available date on the blocked date from the Discount Machine.
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If there is anything you are not sure about or if there is anything else you would like to know about Termino.eu, please do not hesitate to contact us at rezervacie.sluzby@zlavomat.sk.