We have prepared for you an overview of the questions that interest you the most and what you ask most often.
1. How far in advance can customers see available dates?
A month is automatically set, of course, depending on your needs, we can shorten the period to 7 days or extend it to the entire validity period of the voucher.
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2. How many hours before the service can I still sell the offer?
The default is 48 hours. If you want to change the time, you can lower it to 2 hours or extend it to 6 days. The customer has a filter on the website that allows them to choose the day and time according to their needs.
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3. How is the voucher from online bookings applied?
All reservations will be applied automatically 24 hours after the service and you don't have to deal with anything. If you want to find them in your interface, you can find them in the "Reservations" tab. The same applies to those reservations that you create as new reservations, check "Voucher from Zlavomat" and enter the voucher code and verify.
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Yes, but there must be no reservation there. You can move the reservation to another location.
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5. Can I cancel and delete a reservation?
Please do not do this. If you delete a reservation, you cannot get it back. If the customer wants to cancel, refer them to our customer support and we will handle it. If it is a cancellation on your part, please contact us at rezervacie.sluzby@zlavomat.sk .
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6. Can I change the date after the voucher is valid?
| You can easily move the reservation after agreement with the customer. You will only receive an email notification that the reservation has been moved. Billing and redemption will take place on the last day of the voucher's validity. |
7. What if I need a break after each customer?
In the workplace settings, you can set the interval from 5 minutes to 6 hours.
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8. Can I use Termino even if I am not running a campaign?
| Yes, of course. Thanks to the ability to create your own reservations, you can use Termino as your own reservation system without any restrictions. |
9. What does a notification about a new reservation mean for me?
| The notification is for informational purposes only, but if you have any problems, please reply to the email for the reservation. We can also send you an SMS for your review. |
| It doesn't, but you can view it on both your tablet and phone without any problems. |
This situation can occur, but there are exceptions. When booking, you have contact information for the customer, you just need to agree with them to change the date. Click on edit and move the reservation to a new date directly in Termino .eu. |
12. Where do I change the opening hours?
| Opening hours are set in the Zlavomat interface in the operation settings. Unfortunately, opening hours cannot be changed during a current promotion on Zlavomat.sk. |
13. What do the white and gray fields on the sheet mean in Termina?
This is a display of opening hours. The white fields are where you will find your reservations from Zlavomat, and the gray ones are hidden for Zlavomat customers. However, you can enter your own reservations in all fields – even the gray ones.
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14. Can I make a reservation on blocked days/times?
Yes, you can. A customer from the Discount Machine will never see a free date on the block.
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If there is something you are unsure about or you are interested in something else about Termino .eu, do not hesitate to contact us at rezervacie.sluzby@zlavomat.sk.