Previo

Newly, Slevomat with connection via Previo CHM can work with different rate plans (pricing tariffs) at the room type level and send them back to the hotel in the reservation. The hotel can now recognize, above all, what kind of board and other details are involved, thus having correct statistics and managing other properties with the Slevomat connection. (However, prices remain contracted – i.e., outside the channel manager)

Individual rate plans will always be mapped on Slevomat by reservation department staff together with the rooms.

For mapping rate plans on the Slevomat side, the following information will be needed from the partner for each mapped rate plan:

rate plan name + info about board
e.g. Slevomat HB – half board

(It works so that Slevomat staff map the rate plans and Previo subsequently pairs them in CHM, so some hotels may require mapping according to specific instructions from their side (code, name), but they may also not, and just give Slevomat information about the board and Slevomat will invent the code + name itself – this is also a solution.)

Within the connection, we can work with restrictions via the channel manager in terms of closing availability.

So the hotel can turn off either the entire room or just a specific rate plan.
Stop Sale – Room level
Stop Sale – Rateplan level
Closed Arrival – Room level
Closed Arrival – Rateplan level
Closed Departure – Room level
Closed Departure – RatePlan level

For mapping rate plans and rooms, please contact your sales representative.

How does MLOS work on Slevomat?
The minimum length of stay setting for offers on Slevomat is based on the specific agreement and conditions of your event (deal). This setting is designed to reflect the specifics of stay packages, special events, and the negotiated benefits for customers.

For this reason, MLOS from Previo is not automatically transferred to Slevomat. This protects your event settings so that agreed conditions or package flexibility are not accidentally overwritten.

Do you need to do anything?
You do not need to do anything at all. Everything works automatically according to the settings of your ongoing event as you are used to on Slevomat.

Note on settings: If for some reason you would prefer complete control of MLOS exclusively from Previo (regardless of the deal settings on Slevomat), this functionality can be enabled upon request through Slevomat Partner Support at rezervace@slevomat.cz. However, it is necessary to consider the possible need to adjust the deal itself.

1) The customer requests a reservation cancellation

Direct them to our Slevomat customer service department, tel.: 222 745 354. As soon as Slevomat processes the cancellation, you will receive an email confirmation. Cancellations are only processed in Slevomat. The accommodation reception cannot process the cancellation. Please do not delete reservations under any circumstances, instead contact us at rezervace@slevomat.cz.

2) The customer wants to change the stay date

If a customer contacts you and wants to change the date, you can agree with them directly on a new date. After making the change, please inform us at rezervace@slevomat.cz so we can update the new date in our system as well. Unfortunately, the change is not automatically transferred to us.

3) The customer wants to change the room type

If the customer wants to change the room type, you make the change yourself in Previo.

4) Change of room number restrictions/closed days in the offer settings

Please regularly check the current available capacities entered in Previo. If you want to make a change in the number of rooms or day restrictions in the event settings on Slevomat, contact us at rezervace@slevomat.cz and write your change requests.

If it happens that we place a reservation in a room that is available in Previo at that moment, but you do not have a room available for the customer, you are obliged to provide them with alternative accommodation with services in the area of the same or better quality and cover the costs associated with it for the customer.

5) What to do when I receive an email about a new reservation/change/cancellation?

The email is just information for you and is sent as confirmation of a change that Slevomat made in your Previo. If you want to be 100% sure, we recommend checking its execution in Previo.

6) What to do when I receive an order by email, but I don't see it in Previo?

Please sort your orders in Previo by creation date and send us a screenshot to rezervace@slevomat.cz. We will check everything and get back to you.

7) What does it mean when I receive empty orders in Previo?

These are orders that customers have only placed in the cart so far and the order has not yet been completed – we keep them in the cart like this for about an hour. These reservations are marked as "temporarily unconfirmed reservation from Slevomat". Do not do anything with them; as soon as the customer pays the amount for the voucher, they will be correctly transferred to Previo.

If you have such an order on the board for more than an hour, please write to us at rezervace@slevomat.cz, we will check it. Technically, it is not possible for a customer to make an online reservation for a stay from Slevomat if the order is not paid in full. The voucher number is generated for the client only after the full amount for the stay is paid.