What does the term "reservation deposits" mean?
The reservation deposit is a new option for customers that allows them to pay for vouchers (currently only in the Travel category) in two payments instead of a one-time payment of the entire amount .
Pilot project
The reservation deposit can be used to purchase stays in the Travel category. The minimum purchase value must be €400 and the stay must be at least 60 days from the date of purchase . The reservation deposit is non-refundable.
Reservation advances – payment schedule for customers
Customers pay in two installments: first, a reservation deposit in the amount of 30% of the total price of the voucher and then an additional payment in the amount of 70% , which must be paid no later than 30 days before arrival . If the additional payment is not paid, the reservation will be forfeited.
Share of forfeited reservation deposits – non-payment of the order
If the customer does not pay the balance, the reservation deposit is forfeited and the reservation is canceled. You will receive a notification about this. The contract defines the share of forfeited reservation deposits for the provider, which determines the amount that will be returned to you.
How does it look from your point of view?
Setting up reservation deposits
There are two options for setting up reservation deposits:
- in the case of new promotions, the Part of forfeited reservation deposits for the provider will already be part of the contract
- in the case of ongoing actions, they can be supplemented in the form of an addendum to the contract
Cash flow – when will I receive money?
Option A – both payments are paid on time
The money will be sent to you (after deducting the commission) as soon as possible the next day after using the voucher.
Example:
The voucher was used on April 25, 2024. You will receive the money on the next billing date, i.e. for the period from April 21 to May 1, 2024
| voucher price | 1000 € |
| commission | 30% |
| you will get | €700 |
Option B – only the reservation deposit is paid
The additional payment was not paid before the due date of April 25, 2024. The voucher will become unused on April 26, 2024. You will receive part of the forfeited reservation deposit in the next bill, i.e. in the bill for the period from April 21 to May 1, 2024.
| voucher price | 1000 € |
| reservation deposit | €300 |
| share of forfeited reservation deposits for Zľavomat.sk | 60% |
| you will get | €120 |
| The discount remains | €180 |
In this case, the amount of the commission does not come into play
Partner interface and reservation systems
After paying the reservation deposit, you will receive a standard e‑mail notification about new reservations, which does not contain information about the reservation deposit and indicates the full price of the voucher.
Will the information about the reservation deposit be transferred to the reservation system?
Nope.
So how do I know if the voucher has been paid through the booking deposit?
In the partner interface in the Paid orders export. Here we have added new columns and color differentiation of selected rows to make it clearer.
Billing
The main principle is to account for each payment (reservation deposit, surcharge) separately at the time of its payment by the customer.
What if the surcharge is not paid, but we have already paid the VAT from the Reservation Deposit?
As soon as the voucher is marked as unused and billed according to the provisions of the individual general contract, you will receive your share of the forfeited reservation deposit. We will invoice you the rest on our invoice. It is a similar procedure as in the case of unused vouchers.
If you have further questions, do not hesitate to contact us.