Vouchers are only available to customers who have already paid. How to redeem the voucher can be found below.
What the voucher says on the voucher
- Voucher validity – each voucher has a set validity period and it is necessary to allow each customer to use the service until the end of this validity period.
- The content of the voucher – here the customer has a detailed description of what the voucher contains and what he/she is entitled to within the purchased voucher.
- Contact details of the service provider – address, e‑mail address, telephone number if necessary.
- Terms of use – this describes how the customer can use his voucher.
- Cancellation conditions – specifying under which conditions, and if at all, the customer can cancel his reservation.
- Contraindications – if the offered service has a contraindication, this is also indicated on the voucher.
- Unique voucher code – the voucher code is used to ensure that the service the customer undergoes with you is reimbursed. According to the billing rules, the voucher will only ever be reimbursed to you when it is redeemed. Below you can read what forms of voucher code you may encounter.
- QR code – this code can also be used to redeem the voucher. Below in the article you can read how this can be done.
What form the unique voucher code can take:
- PAPER FORM
printed voucher (standard or gift)
-
ELECTRONIC FORM
- voucher booked via Termino – if the customer books with you via the booking system Termino, you can see the voucher number and other information about the voucher in the booking
- voucher on the phone (sms message, pdf)
How the voucher can be redeemed
- Via the partner interface
- QR code – on your mobile phone or tablet, but also on your laptop or desktop computer, if they have a camera, you can read the QR code that is indicated on the customer's voucher. Instructions on how to redeem via QR code can be found here
- under the "Vouchers" or "Simple Interface" tab, you can manually redeem the voucher. Redemption of the voucher is possible no later than the 7th day after the expiry date of the voucher.
- Reservation in the partner interface – In the "Reservations" tab you can enter the reservation date on the voucher. The voucher will be automatically redeemed on the day of booking.
-
- Reservations in the reservation system Termino - All vouchers from Discountomat are automatically redeemed in the booking system Termino within 24 hours after booking and you do not have to deal with anything. If a booking is made in Termino that exceeds the voucher validity, it will also be automatically redeemed on the last day of the voucher validity.
- New partner app – more info here.
Wrongly redeemed voucher (NUV)
Have you mistakenly redeemed a voucher in your partner interface that the customer has not yet used? In this case, please contact us at ombudsman@zlavomat.sk. Just include the voucher number and whether you are already in contact with the customer.
If possible, we will get back to you promptly and guide you through the whole process so that the situation is resolved to your and the customer's satisfaction.